Complaint information
  • Author: Buck
  • Date: 01.17.2013
  • 0
 (Votes #: 0)

Groupon - Complaints / Reviews / Scam Reports
Merchant Did Not Honor Valid Coupon - Groupon only offers credit not refund despite "Promise" of Refund

This is a Complaint / Review about Groupon.

GROUPON BUYERS BEWARE ! I purchased a Groupon for 3 months membership at a health club that expired January 16, 2013. I went to the merchant and they said Groupon's expiration date was incorrect even though it was printed directly on the voucher. They assured me Groupon would "refund" my $. Sure enough, Groupon has a "promise" that "we will always honor your refund requests if a business closes permanently, an event is canceled or rescheduled, or a business refuses to accept your unredeemed Groupon voucher" - the exact situation here. Despite such a "promise," Groupon only offered to provide "Groupon Bucks" for the amount of the voucher. In other words, not a refund, as their promise states, but a "credit" to do business again with Groupon. Why on earth would I want to do business with them again? They refused to refund my $. Buyer beware. If a Groupon merchant arbitrarily decides not to honor the coupon, you will get stuck holding the bag. Think long and hard before you do business with Groupon!

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Complaint author: Buck

Offender: Groupon

Country: USA
State: All USA

Category: Miscellaneous

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