Complaint information
  • Author: J. S. Lacy
  • Date: 12.31.2012
  • 0
 (Votes #: 0)
12.31.2012

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This is a Complaint / Review about books a million.


A family member purchased a New King James Version Bible from our local Books A Million store. He discovered that he had purchased the wrong version (should have been the original King James Version). When he tried to exchange it, he was refused because he did not have the receipt. He purchased a second Bible, the correct KJV, and used it as gift. I tried to make the return of the wrong book. The store manager explained that the policy is not to refund or exchange without a receipt or some way to trace the transaction. The Bible was still in the original packaging, with the ISBN and their tracking data. Other retailers honor gift returns without receipt, and BAM could also. Customer Service and Satisfaction a joke at BAM. Will not do further business with Books A Million.


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Complaint author: J. S. Lacy

Offender: books a million

Country: USA
State: Florida
City: Flagler Beach

Category: Literature & Books

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