Complaint information
  • Author: Robert Surface
  • Date: 10.15.2012
  • 0
 (Votes #: 0)
10.15.2012 - Complaints / Reviews / Scam Reports
excessive fees

This is a Complaint / Review about

I rented a text book from this company. I was late returning the book and was charged a $150 late fee. The book new only costs $127.00 retail. I have called the company on three occasions. Each time I was told by the customer service people that there was nothing they could do about it. When I asked to speak with a manager or supervisor I was told on each occasion that the manager was not there or had just stepped out. I was told I could leave a message for a call back but never received a call back. I am willing to pay a reasonable late fee for the book and need to speak with someone with the authority to help me. I seriously question the company's commitment to customer service if they have customer representative there with no supervision and with no managers ever available. In addition, i feel the company is nothing but a scam to over charge and take advantage of college students.

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Complaint author: Robert Surface


Country: USA
State: Kentucky

Category: Literature & Books

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