Complaint information
  • Author: Helen
  • Date: 11.18.2008
  • 0
 (Votes #: 0)
Terrible experience

This is a Complaint / Review about

I wish I had have seen this site before bidding on some jewelery. Being in Australia I thought I would give it a try as an option to ebay very very wrong! immediately when jewelery was won they sent an email asking for payment fair enough. Made payment, then the problems started security center sent me an email stating that my credit card had been marked as suspicious and my billing address did not match my credit card address.

RUBBISH of course it does. They want me to send a copy of my drivers license and a faxed copy of the credit card with the numbers covered??? Do you want the keys to my house I also inquire??? I ring the bank YES they have taken their money $1497.22 out but have the cheek to then tell me they have flagged my card as suspicious.

I point out would not it have been more honest to first make sure of these details before taking the money out if they were so concerned about fraud? No they took their money and then told me they were not sending the goods! YES that's right they were suspending the goods until I proved it was not suspicious to their satisfaction. I try their help line.

Yes, you guessed it they were no help at all suggesting that my credit card could not be validated to their international standards when I tell them I have never had any trouble with it before purchasing goods from America with it all goes silent and the lady from the live help line says one moment please and goes away for fifteen minutes and comes back with call back tomorrow I may have more information.

Send at least ten emails no one replies either from the security center or help center. Last resort ring my Bank open a dispute will take 90 days to resolve but I will resolve it and I will get my money back as my bank has assured me of this fact and will also help me get in touch with the authorities over there to have them investigated. BIDZ.COM should be flagged so others do not have to go through this and the INTERNET should pull them from their site until such investigations have taken place to everyones satisfaction.

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Complaint author: Helen


Country: USA
State: All USA

Category: Lawyers & Legal Counseling

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