Complaint information
  • Author: T
  • Date: 09.5.2012
  • 0
 (Votes #: 0)

Yelp - Complaints / Reviews / Scam Reports
Yelp Fraud and scam

This is a Complaint / Review about Yelp.

We believe that Yelp is rigging their system to filter out great reviews on businesses that do not advertise through them.  The salsesperson calls us everyday to advertise but since we did not advertise with Yelp, we noticed all of our 5 stars reviews were filtered out.  We wrote to them to inquire about the only negative review and ask that they remove it since it was an attempt from a questionable legitimate client.  We expressed our concerns about the truthfulness of this review since we never had such a client.

We have flagged this questionable review and asked that Yelp investigate and after a week we got no response.  We e-mailed the company again to inquire about removing this fraudulent negative review.   We got no response from them, however we got 5 calls from their advertisement department asking us to advertise with them and we can get our company to top spot.  

We logged into Yelp and now found that all our 5 Stars  were filtered out.  Since we can't get a hold of the people at Yelp,  we expressed our concerns with the advertising person from Yelp.  She told us it's not her department but she believed that Yelp has any algorithm that filters out certain reviews.  We believe that Yelp is using their service to force businesses to advertise with them and filter out 5 Star reviews on businesses that don't advertise with Yelp.  It is fraud and we urge all victims to report to BBB or call FTC 877-382-4357.

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Complaint author: T

Offender: Yelp

Country: USA
State: Texas

Category: Lawyers & Legal Counseling

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