Complaint information
  • Author: mrschaef
  • Date: 01.11.2013
  • 0
 (Votes #: 0)
01.11.2013

jajah - Complaints / Reviews / Scam Reports
yahoo voice

This is a Complaint / Review about jajah.


jajah is discontinuing Yahoo Voice and offers to refund the users' account

balances. They require the number of the credit card that the user used to

open the account. I opened mine over 5 years ago and in the meantime, my

credit card expired and I replaced it with a card having a different

number. I have no record of that old card and jajah refuses to suggest any

other proof that I can provide that the account is indeed mine.

1 My first email to them asked how to get the refund.

2 They asked for my credit card number.

3 I explained the situation with the old credit card.

4 They asked me to open a PayPal account.

5 I did.

6 They then told me that they couldn't pay without the original credit

card number. (Why did they make me go through the trouble of opening the

PayPal account?) They told me

to call my bank to get the old number.

7 I called my bank. They don't keep records of expired credit card

numbers, at least not accessible by service representatives who work the

phones. I explained again to jajah.

8 They then sent me an email word-for-word identical to the one mentioned

in Number 4 above.

9 I told them that they had sent a duplicate e-mail. I asked for someone

else to handle my request.

It's been over a week and no answer. The deadline for refund requests is

the end of this month. They are stalling.

I have only about $10 in the account, but it's the priniciple.


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Complaint author: mrschaef

Offender: jajah

Country: USA
State: All USA

Category: Internet & Web » Online Scam

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