Complaint information
  • Author: Alimike
  • Date: 12.31.2012
  • 0
 (Votes #: 0)
12.31.2012 - Complaints / Reviews / Scam Reports
I will now be reporting them on the Better Business Bureau site

This is a Complaint / Review about

I placed an order with Totsy for lingerie and dresses. Before they shipped my order, they notified me that one of the lingerie sets was cancelled. However, when my order arrived, another set was also cancelled on my order slip. On a 3rd lingerie set, 2 mismatching sets were placed together. This particular one even had a penciled notification question that had been asked by (I'm assuming) whomever had packaged it. Their notification had been erased. A 4th lingerie set had 2 different sizes put together...a small and a medium. What made me so unhappy was that Totsy only deducted the price of the lingerie set they had notified me they cancelled before they shipped. They charged me for the 2nd set they cancelled, and of course they charged me for the other 2 sets they botched. I tried calling their customer service #, only to have an automated voice tell me that there was no such number. I emailed them 3 times. After 2 of the emails, I received this automated answer of "We have received your email" type response. But still, no refund for the canceled set I didn't receive nor any type of refunds for the other botched sets. I will now be reporting them on the Better Business Bureau site.

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Complaint author: Alimike


Country: USA
State: All USA

Category: Internet & Web » Online Scam

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