Complaint information
  • Author: Gruffixe
  • Date: 01.1.2013
  • 0
 (Votes #: 0)
01.1.2013 - Complaints / Reviews / Scam Reports
The support staff becomes hostile and indignant

This is a Complaint / Review about

I am a small business owner. I have been using pdgsoft to develop a rather large site 10, 000 items. Because i only have 3 staff it has been slow going. I sell tile and other items for the home and have a brcik and mortar store. I have overcome several major setbacks with PDG and devising work around solutions. In figuring out work around solutions, it has been disappointing because it APPEARS pdgsoft addresses these particular issues, BUT they do not! so now the last straw is that pdg soft does not tell you that in fact they can only pull one field out of Quickbooks Point of Sale system for pricing! that is the sell price. If you sell at any other quantity at differnet price levels you are screwed and have to hire a programmer, not to mention there are issues with figuring out how to let your customers choose color, weights and other data fields that DO NOT get transferred with the web connector. In asking pdg support what to do, they are not very helpful and this morning i was told AGAIN, to sit down and figure out another work around solution. SO IF YOU SELL ONE ITEM, ONE COLOR, WITH ONE WEIGHT pdgsoft will work for you. BOTTOM LINE IS THEY ARE SELLING AN OLD PRODUCT WITH LIMITED FUNCTIONALITY AND THEY BLAME INTUIT FOR THIS. THE OTHER THING IS THEY ONLY OFFER SUPPORT FROM 8-5 EASTERN STANDARD TIME. Problematic if you live on the west coast. The support staff becomes hostile and indignant when you tell them you feel like the were misleading and are lacking current day functionality. STAY AWAY!

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Complaint author: Gruffixe


Country: USA
State: All USA

Category: Internet & Web » Online Scam

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