Complaint information
  • Author: Alkuine
  • Date: 12.31.2012
  • 0
 (Votes #: 0)
12.31.2012

Rentasmile.com - Complaints / Reviews / Scam Reports
They don't tell you where they are located, their number doesn't work, and they use fake names

This is a Complaint / Review about Rentasmile.com.


HORRIBLE i got a "three day trial" and after they told me they couldn't do the task, never bothered to respond. I used another service (pepper VA) and they did it in an hour.

Note, they don't tell you where they are located, their number doesn't work, and they use fake names.

Here's a transcript:

15:14:31 Thank you for contacting us. An operator will be with you shortly...

15:14:31 Visitor: hi, this is [ ] again, still no update on my report

15:15:32 Operator Richard joined the chat

15:17:32 Richard: we have informed the manager and he will get back with you.

15:17:52 Visitor: how long ago was that?

15:18:04 Visitor: what is your manager's email address?

15:19:59 Richard: I have just checked and Sid has send you an email response to your request

15:20:08 Visitor: he said he couldn't do it

15:20:12 Visitor: what is your manager's addrss?

15:21:17 Richard: [email protected]

15:21:29 Visitor: what is your company's phone number?

15:22:02 Richard: The number is given in the website. 201-338-6189

15:22:08 Visitor: that number is dead

15:22:11 Visitor: it doesn't ring

15:22:15 Visitor: can you haveyour manager call me

15:22:49 Richard: ok I will pass on the request to the manager

15:24:47 Visitor: when will he be calling?

15:25:55 Visitor: also i just emailed Sid back with further instructions, can you confirm that he got them and that he will complete the project

15:27:34 Visitor: hello?

15:27:45 Richard: I have informed the manager and he will call you.

15:28:18 Richard: Yes he has received the email

15:28:29 Visitor: And is he working on the request?

15:28:45 Visitor: I don't have time to make sure that he actually does the report I asked him to

15:29:08 Visitor: I literally asked for his assistance more than 24 hours ago and he still hasn't sent me anything

15:30:17 Richard: Sid will send a response to the request

15:30:26 Visitor: when?

15:30:41 Visitor: also, where is Clark based and where is Sid based?

15:32:16 Richard: Currently he is on another task and will get back to you.

15:33:08 Visitor: Please answer these questions: a.) when is the manager calling me, b.) where is Clark based, c.) where is Sid based

15:35:11 Richard: The manager will call you now

15:37:09 Visitor: And these: b.) where is Clark based, c.) where is Sid based

15:37:17 Visitor: Also my phone is not ringing, are you sure he is calling

15:37:42 Richard: we are calling you on the number that you have provided

15:38:00 Visitor: b.) where is Clark based, c.) where is Sid based

15:38:09 Richard: [ ]

15:38:38 Visitor: call this number as i'm traveling: [ ]

15:40:17 Richard: We will not be able to call you on this number. we can call you only on the number you have provided in your account

15:40:25 Visitor: why?

15:40:35 Visitor: why?

15:41:50 Richard: on the free-trial We call the customer only on the number provided in his account

15:41:58 Visitor: that is absurd

15:42:08 Visitor: OK, give me your direct number, I will call you

15:42:23 Visitor: (not the US number as it doesn't work)

15:42:56 Richard: I do not have any direct number since I am on chat

15:43:08 Visitor: your manager's number

15:43:19 Visitor: if he can't call me, then can your manager email me??

15:43:33 Richard: yes he will email you

15:43:38 Visitor: when?

15:43:44 Visitor: what is his number?

15:43:51 Richard: by end of the day

15:44:03 Visitor: it is end of day

15:44:11 Visitor: what is his number, then

15:45:31 Richard: I will not be able to give the direct number of the manager without his approval.

15:45:37 Visitor: can you ask him for approval

15:45:41 Visitor: or have him call my cell

15:46:03 Richard: Ok I will forward the request to the manager

15:46:17 Visitor: where is the manager based?

15:48:30 Richard: The manager will give you all the answers within a couple of hours

15:48:39 Visitor: where is the manager based?

15:50:54 Visitor: hello?

15:53:54 Visitor: are you still there?

__

16:05:31 Thank you for contacting us. An operator will be with you shortly...

16:05:37 Operator Gary joined the chat

16:05:57 Visitor: Gary, please have your manager call me

16:06:06 Gary: who are you

16:06:37 Visitor:[ ]

16:06:38 Visitor: [ ]

16:06:44 Gary: regarding?

16:06:59 Visitor: a task I sent to Sid.

16:07:03 Visitor: he keeps on saying he can't do it

16:07:16 Visitor: i literally had to do half of it for him

16:07:18 Gary: ok, i will send your info to sid

16:07:27 Visitor: Not to sid, to your manager

16:07:31 Visitor: i want your manager to call me now

16:07:36 Visitor: your 210 number doesn't work

16:07:46 Gary: i will forward your request to him

16:07:53 Visitor: please ask him to call now

16:07:56 Visitor: when will he call back?

16:08:03 Gary: i will forward ur request

16:08:18 Visitor: when will he call me?

16:08:24 Gary: i will forward ur request

16:08:36 Visitor: look, i'm going to be honest, i'm a trial customer, and our newspaper is doing a review on VA's.

16:08:44 Gary: ok

16:08:49 Visitor: this gives a really, really bad impression of your service

16:08:53 Gary: ok

16:09:01 Visitor: for example, this transcript will be a part of the online review.

16:09:05 Gary: ok

16:09:09 Visitor: now, please tell me, when is he going to respond

16:09:13 Gary: i will forward ur request

16:09:18 Visitor: when is he going to respond?

16:09:23 Gary: i will forward ur request

16:09:31 Visitor: where is he based?

16:09:35 Gary: i will forward ur request

16:09:40 Visitor: where is he based?

16:09:43 Gary: i will forward ur request

16:09:53 Visitor: where is he based?

16:09:57 Gary: i will forward ur request

16:10:00 Visitor: where is he based?

16:10:04 Gary: i will forward ur request

16:10:13 Visitor: haha you guys are a really bad service.

16:10:18 Gary: ok

16:10:20 Visitor: what is his number?

16:10:26 Gary: i will forward ur request

16:10:33 Visitor: what do you mean?

16:10:38 Gary: i will forward ur request

16:10:42 Visitor: huh?

16:10:46 Gary: ok

16:10:51 Visitor: i don't understand

16:10:55 Gary: ok


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Complaint author: Alkuine

Offender: Rentasmile.com

Country: USA
State: All USA
Site: rentasmile.com

Category: Internet & Web » Online Scam

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