Complaint information
  • Author: AprilD.
  • Date: 12.30.2012
  • 0
 (Votes #: 0)
12.30.2012 - Complaints / Reviews / Scam Reports

This is a Complaint / Review about

I did two supposed free searches several months ago, which would give no useful information unless you signed up, and have been inundated by spam emails ever since. I tried to unsubscribe several times, but the spam always seemed to keep on coming. Then, they notified me several times that people were searching for me. Since I was looking for someone, I thought maybe the site had come through, and so signed up for what I thought was a $7.95 fee per month to find out if they had. But it was a scam. The minute they charged my credit card, they told me no one was looking for me, although they had stated someone was. When I called to complain and ask for my money back, they told me that someone may have been searching for my name, but that they could have deleted the search, which is why I didn't really have any searches for me when they said I did. I told them I thought this was a scam, had been misled into using their services, and wanted a refund. Although I had only signed up less than five minutes earlier, they first tried to tell me that I had used their services (turns out they were referring to my free searches several months ago, although when I pushed the point, they admited they were not done in conjunction with what had been paid for on my credit card). They then told me that although I had not used any of their services and had only signed up for the paid services five minutes earlier, they could only refund six months of fees. That was when I found out that they had billed me for all twelve months, although their ad said $7.95 a month. In total, they had billed me for $95.40. When I told them that this was fraud, and that I would not accept a charge for six months of service I didn't want, the lady told me she could do nothing else. So I demanded to speak with a supervisor. She must have thought I flunked basic math, because she said she would refund me all but three months, but they would have to charge me the higher three month premiums of $15.95 per month! So, in essence, they were still keeping six months worth of premiums, but this time were offering me three months worth of services for six months worth of fees. I refused and insisted that I had not used the services and wanted a full refund. So the supervisor then offered me all but one month's premium back, of course, at the $15.95 a month fee (so she was going to charge me for two months of fees in essence, but give me only one month of services). When I refused and asked to speak to a higher level supervisor, the lady said there was no higher level supervisor available and offered me the mailing address of the CEO of the company, saying I could take my complaints to him. I agreed to have her refund all but that supposed one month, actually two month fee, with the repeated stipulation that I was not agreeing to this as a settlement. I said several times for the record that the company was acting fraudulently. I am now going to pursue recourse through my credit card company.

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Complaint author: AprilD.


Country: USA
State: California

Category: Internet & Web » Online Scam

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