Complaint information
  • Author: Eline
  • Date: 11.18.2011
  • 0
 (Votes #: 0)
11.18.2011

LuminousBrites.com - Complaints / Reviews / Scam Reports
Beware

This is a Complaint / Review about LuminousBrites.com.


I responded to an internet ad for a teeth whitening product. The ad said it was a free 14 day trial size for only the shipping charge of $4.99. I received the product and about two weeks later, there was an unauthorized debit from my account in the amount of $88.97. I only wanted to try this product, did not want to continue with it and did not authorize further debits from my account.

Now I cannot get in touch with the company to get the process going to get a refund - and time is running out. The website I was initially directed to is nonexistent - and neither is the secondary site www.luminousbrites.com. Nobody answers the only phone number I have for them. Not to mention that the number is in California which happens to be a 3-hour difference from my time zone so I am always at work during the hours they are open.

Soon my ability to receive a refund IF I can jump through all the hoops exactly as required will be expired. Apparently, I only have 15 days from the date I was billed in order to receive a refund. I have a half sheet piece of paper sent to me with the product trial that looks like it was printed from an ordinary computer that says that I must receive an RMA (return merchandise authorization) within 15 days of the date I was charged. Then it states that all cancellation notices need to be received within 20 days of the date I was billed. This 'company' has made it extremely difficult for people to get refunds of their fraudulent charges.

This is a scam! Just go to your dentist to see if they have a sample of a teeth whitening product.


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Complaint author: Eline

Offender: LuminousBrites.com

Country: USA
State: All USA

Category: Internet & Web » Online Scam

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