Complaint information
  • Author: Will
  • Date: 02.16.2008
  • 0
 (Votes #: 0)
02.16.2008

Intelius, 24 Protect Plus - Complaints / Reviews / Scam Reports
Intelius Unauthorized Credit Card Charges

This is a Complaint / Review about Intelius, 24 Protect Plus.


After using Intelius.com for a phone number lookup, I noticed a strange charge on our credit card statement. $19.95 listed as AP9*24PROTECTPLUS-V 800-211-9749 CT.

After a quick web search, I discovered that 24 Protect Plus has been a source of several complaints from Intelius customers. Apparently, when you use the Intelius service, they also sign you up into a monthly program with 24 Protect Plus. I didn't remember reading anything about that.

Just to be sure, I went back through the sign-up procedure on Intelius.com and scoured the fine print and all the links. There was absolutely no point where we agreed to trying the 24 Protect Plus service.

We called our credit card company (Chase) and had no trouble starting a chargeback fraud report. We also canceled the card and had a new number issued.


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Complaint author: Will

Offender: Intelius, 24 Protect Plus

Country: USA
State: Washington
City: Bellevue
Address: 500 108th Ave NE 25th Floor
Phone: 4259746100

Category: Internet & Web

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