Complaint information
  • Author: Robert
  • Date: 03.1.2003
  • 0
 (Votes #: 0)
03.1.2003

MSN Internet Access - Complaints / Reviews / Scam Reports
36 month subscription ripoff scam Worldwide

This is a Complaint / Review about MSN Internet Access.


I responded to a $400 rebate offer when I bought my computer in December of 1999. The offer gave me 30 days after the purchase of the computer to sign up with MSN Internet Access and get a $400 dollar rebate. Thirty eight months later, I tell MSN that I don't wish to renew my subscription. That I want to cancel. I'm told I have to pay a $35.00 cancellation fee because my 36 month subscription hasn't expired. An MSN representative told me that the subscription which I had to sign up for to get the $400 rebate didn't start until I cashed the check they sent me. I cashed the check in March of 2000. MSN claims my contract isn't fulfilled until May of 2003 so I have to pay a cancel-lation fee or stay with them until May of 2003.

I told them I don't owe them anything but they insist otherwise. I fulfilled my obligation by paying for 36 months worth of service. How is it that MSN can now legally extort additional money from me? Or must I pay $1000s of dollars to determine if what they are doing is legal? I'm being ripped off by MSN Internet Access.


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Complaint author: Robert

Offender: MSN Internet Access

Country: USA
State: All USA

Category: Internet & Web

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