Complaint information
  • Author: Gadgetman
  • Date: 09.6.2012
  • 0
 (Votes #: 0)

Time Warner Cable Customer Svc - Complaints / Reviews / Scam Reports
Rude and Dishonest Customer svc at payment center & on the phone - rude customer svc from employees at billing office/cente

This is a Complaint / Review about Time Warner Cable Customer Svc.

I was treated rude & coldly by 2 female employees at a billing/payment center & I tried to call in & complain that day, & was disconnected FIVE straight times & the last 2 times were after the person assured me I would not be.I called back a 6th time & only got through because I was on another phone & stated in the menu it was not an existing account.I wanted to complain about 1 employee in specific & was told the issue was being documented but that they would not release the supervisor in charge of the center, but that the person would call me back & that an email was also sent to him/her.I never got the call & went into the center & asked for a supervisor 3 weeks later & was told there was no one in charge & to call the 800 number again.I called from the phone in their office & both employees were smirking & acting like it was funny that I was trying to register the complaint.I could not believe the arrogance, obviously the employees are not liable to anyone there thus zero quality control.I was lied to multiple times on top of this.

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Complaint author: Gadgetman

Offender: Time Warner Cable Customer Svc

Country: USA
State: All USA

Category: Internet & Web

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