Complaint information
  • Author: BoingoUse
  • Date: 11.13.2012
  • 0
 (Votes #: 0)

Boingo Wireless - Complaints / Reviews / Scam Reports
Canceled Graciously

This is a Complaint / Review about Boingo Wireless.

I had a pretty good experience with canceling Boingo. Like many others, I joined in an airport to get immediate email access, and didn’t notice that I was signing up for life. When I saw the monthly bills to my credit card, I called the toll free number to cancel and did get the “the system is down for maintenance, try again later” message from their account person, which I do think is a deliberate scam– they hope you’ll forget to try again. But when I did get someone later in the day, they politely canceled my account and agreed to refund to me the two months that I had the service and did not use it. I thought that was gracious of them. Of course, I’ll have to wait a few days to see if I really do get the refund. But so far, so good.

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Complaint author: BoingoUse

Offender: Boingo Wireless

Country: USA
State: All USA

Category: Internet & Web

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