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HandyCo dba /
Rip-off Refuses to refund returned merchandise

This is a Complaint / Review about HandyCo dba /

Placed order number 70185, on 08/08/2011 at 12:53PM. with HandyCo dba /
Ordered as follows:
KOHLER K-4329-0 Kingston Elongated Wall-Hung Bowl with Rear Spud, Less Seat in White
2 $143.95 $287.90
KOHLER K-4679-CA-0 Lustra Elongated Toilet Seat with 2" Lift Seat Hinge
2 $51.95 $103.90
Company attempted several UPS shipments (from Home Depot warehouse in Hagerstown MD) and two KOHLER K-4679-CA-0 Lustra Elongated Toilet Seats received in pristine order whereas two KOHLER K-4329-0 Kingston Elongated Wall-Hung Bowls received each and every time shattered, broken or cracked due to improper packaging and UPS complete carelessness in handling VERY fragile and large ceramic toilet bowls. I have opened many online tickets and made many 1.800.774.4802 calls (to Tammy customer service rep) trying to resolve situation, cancel this order and get refunded. After over 3 months of e-mail and phone run-around, which is all documented, I made a formal complaint with PayPal on 11/20/11 and after their intervention I "miraculously" got $287.90 refund for two broken KOHLER K-4329-0 Kingston Elongated Wall-Hung Bowls which UPS refunded to HandyCo dba / long time ago.
My last e-mail to this company was sent 11/23/11 requesting also a refund of $103.90 for two KOHLER K-4679-CA-0 Lustra Elongated Toilet Seats returned by UPS mid Sept 2011 to Home Depot warehouse in Hagerstown MD. I never got any responses or communication since that date.
As luck would have it, I was a victim of serious heart attack in December of 2011 and this whole episode got forgotten and I ended up dishonestly being robbed of $103.90.
I feel obligated to let the US Public know, based on my experience, what they can expect from their dealings with of Highlands Ranch, COLORADO.
Mike K.

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Complaint author: mike0119

Offender: HandyCo dba /

Country: USA
State: Colorado
City: Highlands Ranch

Category: Internet & Web

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