Complaint information
  • Author: its.the.principle
  • Date: 09.5.2012
  • 0
 (Votes #: 0)
09.5.2012

evVive Home - Complaints / Reviews / Scam Reports
sent defective item..won't replace

This is a Complaint / Review about evVive Home.


They sent me a defective item and then gave me absolutely no support for replacing the defective item. Reading the other reviews you can see that if the item you receive is fine the evVive review will be fine -- if your item has a problem don't expect any assistance from evVive. evVive requires you to deal with the manufacturer even though evVive has sent you a defective item -- they WILL NOT simply exchange the item. AVOID...spend a little more money with a company that supports their customer.

My initial contact:

Return reason: Defective/Does not work properly
Buyer comments: I would like this replaced. The unit I received has a cosmetic flaw on the front lower left around the GE emblem.

Good morning, 

Please send the serial number of the product, as well as photos of the damage, at your earliest convenience. Also, hold on to the original boxes with all packing materials for the time being. Our team would be happy to assist you.

Thank you, 
evVive Customer Support

I sent photo

Good afternoon, 

We appreciate you sending the photo. In these cases, we advise customers to contact GE directly for support on the product. GE will advise as to the warranty support and/or replacement for the manufacturing defect.

Hold on to the original boxes with all packing materials, and keep us updated on your case with GE.

Thank you, 
evVive Customer Support

I contacted GE..sent the following to evVive

Here is a copy of my chat with GE.

They said it needs to be returned to you.

 Joyce: Hi, my name is Joyce. How may I help you?

me: On June 21st I ordered a microwave on Amazon.com from EvVive Home.

I received the microwave on Monday (July 2nd).

The microwave has a cosmetic flaw on the front lower left..near the GE emblem.

I requested a replacement from EvVive home and this was their response: “In these cases, we advise customers to contact GE directly for support on the product. GE will advise as to the warranty support and/or replacement for the manufacturing defect.”...so I’m contacting you!

 Joyce: Thanks for contacting us. One moment please.   

 Joyce: Thanks for your patience in waiting. This is something that is considered cosmetic damage and would need to be returned to the dealer where it was purchased. 

me: Well it isn't "damage" -- it was manufactured that way -- does that still count?

 

Joyce: Unfortunately it would still need to be returned to the dealer. 

 

me: Is there a case number that I can reference to give to the dealer? (Since they told me to deal with you?)

 

Joyce: There isn't a case number. I would just contact them and tell them you need to return it because it arrived damaged.   

me: I'll try again..thanks.

Joyce: You're welcome! Thank you for chatting with me.  If you should need further assistance, please contact us again via chat at geappliances.com. We are here Monday through Friday 8:00 AM to 5:00 PM, EST.

So I provided the above info to evVive Home and received this response:

Good afternoon, 

Our Returns team has denied this return based on the photo provided. They are saying that this is a simple smudge that can easily be cleaned. Can you provide any better photos of the damage? That way I can re submit this claim.

Thank you, 

evVIve Home Customer Support 

There is no better photo. ..it is not a smudge.

I'm not an idiot I tried cleaning before contacting you...used stainless steel cleaner.

The defect does look like a smudge...it is what it is...I can't make it not look like a smudge.

You state that you are an authorized dealer.

You told me to contact the manufacturer.

I contacted GE.

GE said to return it to you.

What does it mean to be an authorized dealer if you don't respect the determination of the manufacturer?

Why do you want me to accept a defective product?

Good afternoon, 

Unfortunately without a better photo we cannot do anything else at this time
Regards,

evVive Home Customer Support


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Complaint author: its.the.principle

Offender: evVive Home

Country: USA
State: New Jersey

Category: Internet & Web

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