Complaint information
  • Author: Chuck Romaine
  • Date: 11.19.2011
  • 0
 (Votes #: 0)

Verizon - Complaints / Reviews / Scam Reports
Double Billing

This is a Complaint / Review about Verizon.

I had Verizon FIOS (internet only) service at home for approxiamately two years. When FIOS TV became available in my area I signed up for Triple Play (internet, TV, phone). Price was competitive and service quality was good. However, billing department could not get it right. I received 2 bills every month. One was the same I had been receiving for FIOS internet only and a new one for FIOS "double play" (TV and phone only). The problem was that they charged me more for the "double play" than what I was quoted for the "triple play" plus the internet only bill. I tried for months to straighten it out, all kinds of promises were made, however, they never fixed the billing. Eventually, I stopped paying the second bill, and eventually they turned off my phone and TV. When they realized their billing error they would turn my phone and TV back on. After one year, I cancelled both accounts. They still show me owing almost a thosand dollars in unpaid bills. By my calculations we are even now. I wonder if any of this (double billing) is done intentionally to rip off those who can't be bothered with checking or disputing their billing. Anyone else out there with a similar experience?

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Complaint author: Chuck Romaine

Offender: Verizon

Country: USA
State: New York
City: Walden

Category: Internet & Web

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