Complaint information
  • Author: BAB61
  • Date: 12.31.2017
  • 0
 (Votes #: 0)
Horrible Business Experience and Customer Service

This is a Complaint / Review about

On 12/12/2017, I ordered a Marcato Atlas Red Stainless-Steel Biscuit Maker/Cookie Press from as a Christmas gift for my niece. Information on my account indicated that the order had been “filled” and purportedly “shipped” six days following the order, i.e., 12/18/2017. After this date, the only tracking information that I was ever to obtain from the and USPS websites was of the “alleged shipping date.” I never received any further tracking information from any source nor did I receive the ordered item. I contacted Customer Service numerous times to inquire about the lack of tracking information and the reason the item had not been received.

Several different Customer Service Representatives told me that the “information about my order” would be forwarded to the “appropriate department” for follow-up on the tracking information and missing item. No employee ever contacted regarding any actions taken in attempts to locate the missing item after my complaints. Then, information listed on this order on showed that a return of the order had been initiated on two occasions followed by a cancellation of the order. I never requested that a return, refund, or cancellation be done for this order. This was done without any Customer Service Representative contacting me by e-mail or telephone to provide an explanation on the actions taken.

An Board of Directors Representative informed me that another item had been "set aside" in case the item that I ordered was not located. I never received the item despite “another one being set aside for me.” Even though the website indicated the item was in stock, my account being billed, and the item allegedly shipped to me, I was informed that had “made a mistake” with my order. For some odd reason, the order was fulfilled and “shipped” but it was out-of-stock at the time of the order. Despite speaking with four different Customer Service Representatives on “Live Chat” and a Board of Directors representative via e-mail, not one of them discovered nor informed me that the order was out-of-stock when placed. I have never encountered such incompetence from any of the numerous websites in which I have spent thousands of dollars.

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Complaint author: BAB61


Country: USA
State: Utah
City: Midvale, UT
Address: 799 West Coliseum Way
ZIP code: 84047
Phone: (801) 947-3100

Category: Internet & Web

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