Complaint information
  • Author: Anonymous Complaint
  • Date: 02.16.2008
  • 0
 (Votes #: 0)
02.16.2008

1and1 Webhosting - Complaints / Reviews / Scam Reports
Poor support, customer service, and then 2 days after I cancelled they took the money anyway! Chesterbrook, Pennsylvania

This is a Complaint / Review about 1and1 Webhosting.


Talk about bad service!

The day after I join them I had to call 3 times to try and figure out why their site was not allowing me access. 3 different agaents had no idea and one of them kept cutting me off everytime I talked. Frustrating!

They really had no idea how to manage support. I could'nt understand half the things they were saying anyways. Support is in India instead of the USA where the company is from.

So I cancelled the account the day after I joined because of the extremely poor service lack lack of knowledge (not to mention being able to understand them) they had.

I received a letter of confirmation of cancellation and then 2 days later they took out my money!

I sent an email demanding my money back with no answer.

Don't use these guys. There are lots of complaints so you have no excuse if you do!

Rick
Welland, Ontario
Canada


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Complaint author: Anonymous Complaint

Offender: 1and1 Webhosting

Country: USA
State: Nationwide
Address: http://order.1and1.com/xml/order/Home;jsessionid=8C170E3AFE95F75C4FF1881000565426.TC61b?__reuse=1203

Category: Internet & Web

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