Complaint information
  • Author: Anonymous Complaint
  • Date: 02.16.2008
  • 0
 (Votes #: 0)

1and1 Webhosting - Complaints / Reviews / Scam Reports
Poor support, customer service, and then 2 days after I cancelled they took the money anyway! Chesterbrook, Pennsylvania

This is a Complaint / Review about 1and1 Webhosting.

Talk about bad service!

The day after I join them I had to call 3 times to try and figure out why their site was not allowing me access. 3 different agaents had no idea and one of them kept cutting me off everytime I talked. Frustrating!

They really had no idea how to manage support. I could'nt understand half the things they were saying anyways. Support is in India instead of the USA where the company is from.

So I cancelled the account the day after I joined because of the extremely poor service lack lack of knowledge (not to mention being able to understand them) they had.

I received a letter of confirmation of cancellation and then 2 days later they took out my money!

I sent an email demanding my money back with no answer.

Don't use these guys. There are lots of complaints so you have no excuse if you do!

Welland, Ontario

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Complaint author: Anonymous Complaint

Offender: 1and1 Webhosting

Country: USA
State: Nationwide

Category: Internet & Web

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