Complaint information
  • Author: tams1097
  • Date: 11.16.2011
  • 0
 (Votes #: 0)

clearwire in the florida mall - Complaints / Reviews / Scam Reports
ad connection, sales reps lie to you just to get a sale inconsiderate!

This is a Complaint / Review about clearwire in the florida mall.

I went to order clearwire in the florida mall because I have seen their store there several times, and now our contract with at&t was getting too expensive. I dealt with a sales rep who told me that I would get everything for a fixed price and he said I had great signal at my place. He told me I lived right near a tower and would have no problem. He also told me he was selling me a certain modem, and I trusted to me that's what he sold. However, when I got home, I realized the modem that he said he sold to me, was actually NOT the modem I had gotten, though it's what I paid for. What kind of scam is this? I was told I was getting a hotspot modem which could connect to a lot of computers, but what this sales person gave me was just a regular modem that you plug into your laptop. I was really really upset, and worse, I got basically NO signal... my internet worked for about 10 minutes, then it completely went out and kept coming in and out.

I took the modem back to return it and they told me they don't do returns ? This was very very upsetting and I'm STILL in the process of trying to return it through clear and its really difficult and theres a 30 day money back guarantee? The sales rep was a darker skinned male with a british accent and he said he was the manager. This manager has no clue what he's talking about and he ripped me off. I spent over 140.00 that day just getting a modem and now I am out that and still have no internet service? Clear is a terrible company and so are the idiots that seem to represent it- stay away or be prepared to get ripped off ...

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Complaint author: tams1097

Offender: clearwire in the florida mall

Country: USA
State: Florida
City: Orlando

Category: Internet & Web

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