I injured myself at work and was directed to Concentra. I've been there 3 times. The first time was a walk in after them being sent authorization to treat me. I waited 40 minutes in the waiting room, then 40 minutes in the exam room for the actual doctor to come come to me. After having me explain what I did, this "doctor" felt my injured area for about 3 seconds and flopped it around, sat down, and proceeded to interrogate me on what activities I do outside of work. I told her my major, she asked if that requires me to be on a computer, I said yes, and she said, "I believe that's what's causing your pain." She ignored anything I said, blaming it on my schoolwork (school's been out for 3 months, thank you). Take 2 aleve 2 time a day and come back friday(2 days later). She wouldn't let me ask any questions, let alone answer them or listen to them, told me to have a nice day, and walked out. I then had to wait 15 minutes to actually check out, and my papers said "work related indeterminate". it happened at work while i was working...WEIRD. So, I come in for my follow up and have a male doctor. He listened to what I had to say, examined the body part thoroughly, and then told me in detail about my injury, put me on weight restriction at work and said to come back the following week and if it's not better that I would need PT. this time, my paperwork said i was to be on work weight restriction until my follow up exam the following week. so, I return for my third and final visit. I was scheduled to have a different doctor than either I had before. I waited 30 minutes in the exam room until a man came in, avoided eye contact and said since the care physician i was scheduled to see is new, they'd be sending in a different one shortly. LOW AND BEHOLD, IT WAS THE FIRST LADY I SAW. she came in, sat 3 feet from me the entire time (a whopping 5 minutes max), asked me if i was any better, i said yes slightly but still in pain. she said she was confident it as computer related and that i was fine and had to use my own insurance from now on. HELLO RED FLAG. i said THEN WHY WOULD IT HAPPEN AT WORK, AND I'VE BEEN ON THE COMPUTER ONCE THIS PAST WEEK FOR 5 MINUTES, I'VE BEEN WORKING ALL WEEKEND. she kept ignoring and bypassing everything i said and told me i needed to learn to correctly sit at a computer. SERIOUSLY ? NO. she then told me to "take 4 ibuprofen 3 time a day until my pain was gone"...because i don't need my stomach lining, right ? she got up, cut me off walking out the door, told me to have a great college life, and left. on my paperwork she put "non work related injury. released from care".
the only professional people here are the nurses. even the people at the front desk shouldn't be working in public with their lack of communication, organization, or people skills. i always thought it was the job of the care provider to care about the patient, but i guess paychecks are more important than actually doing your job. the male doctor, however, i will say was fantastic and very kind/informative. the woman, not so much. i always thought they kept people like her out back where she couldn't possibly interact with people. oh well. i recommend Concentra hire care physicians more like the male doctor, who actually enjoy their job for the correct reasons and have the well being of the people in mind. i have a hard time believing this woman actual has people who use her as a primary care doctor. i hope she's as great with them as she was with me... i don't know, i best stop typing. i could injure my arm more...
needless to say, if you want quality care and are injured at work and sent to Concentra, don't expect to be treated with respect, be listened to, or have a great experience. 99% of the people there don't care. tough it out and i pray you make it through any appointments within 10 days without screaming at someone. after that, you're allowed to seek your own care provider. good luck.
overall awful experience.