Complaint information
  • 0
 (Votes #: 0)
04.3.2014

accredo pharmacy

Accredo pharmacy the wost pharmacy to ever have to deal with they put you through to so many different people before you get to the one you need to talk to about getting your medications filled. I only have to use them because it is required by Anthem blue cross blue shield insurance company. I have a copay assits to help pay but they dont bill them in stead they send the bills to me and then to a collection agency. How nice when you have services out there that help you but they refuse to bill them correctly. I wish i did not have to use them but have no choice. When you try to talk to someone all you get is this is not there problem. I hope no one else has to have this problem.

sincerly
bh


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Complaint author: bryanh1599

Country: USA
State: All USA

Category: Health & Medicine

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jeffpw

04.15.14, 04:48 PM

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  • Group: Users
  • Registration: 04.15.2014
  • Complaints: 0
  • Comments: 1
We were required to use Accredo because of our insurance as well, and it was pharmacy hell! It took months to get the prescription started and then they were constantly scheduling deliveries and when they didn't show they told me there was no record of an order or delivery schedule! Over and over this happened for several months; the doctor even called them and spent 1/2 hour on the phone with them and still the same thing! My wife was on one of those critical medications that says not to just stop... we had no choice because they just couldn't seem to get it together to get the medication to her. I even asked them on the phone if they didn't mind if she just died from their incompetence! However I had the bright idea to record the calls since they denied them and so every time I called after that, I specifically stopped them and told them that I am recording this call and asked if that was OK... they acted surprised but said OK... actually it didn't take many of those recorded calls because all of a sudden we were getting medication on schedule as ordered! It's as easy as using speakerphone and recording the calls with your computer mic. That seemed to solve the problem for me. Good luck if you're stuck with Accredo! Hope that helps!

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