Complaint information
  • Author: Gerardo_DC
  • Date: 01.7.2013
  • 0
 (Votes #: 0)

Symantec - Norton 360 - Complaints / Reviews / Scam Reports
False Advertisement

This is a Complaint / Review about Symantec - Norton 360.

I purchased a Norton 360 for my PC four months ago. This week, my computer was infected by a virus (MVR). I called Norton's free 24/7 technical support hotline. After being on hold for ten minutes, I talked to a customer rep who listened to my problem, asked a lot of questions, and then offered me to transfer me to another rep who would remotely log into my computer for a $16.99 fee. After I told him I was not going to pay, he then offered to transfer me to another rep who would walk me through the steps necessary to clean my PC.

At this point, I was transferred to Sam, whom I had to explain everything once more. Sam did a remote log into my PC (for free; never asked for any money) and was unable to fix the problem. At this point (we're now two hours into this mess), Sam offered me a transfer to another rep who (for $99) will fix my computer just like new. I complained and asked him, "Let me get this straight, I purchased Norton 360 so that it can identify viruses but not clean them?" To which he replied, "Yes. In order for us to clean your virus, you would have had to purchase the virus removal insurance at $8.99/month prior to the infection." I asked Sam if the conversation was being recorded. He said yes. I said great!

This is a scam and somehow they are getting away with it.

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Complaint author: Gerardo_DC

Offender: Symantec - Norton 360

Country: USA
State: California
City: Cupertino

Category: Games & Gaming process

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