Complaint information
  • Author: loopandpull
  • Date: 09.5.2012
  • 0
 (Votes #: 0)

JAGeX - Complaints / Reviews / Scam Reports
Customer Support

This is a Complaint / Review about JAGeX.

Okay, so for the past few days I've been trying to recover the first account I ever made back in 2002 or so. His name was Rogan_Spawn. I've had him for years and I've lost or forgotten some of the emails, codes, and dates and stuff like that jagex asks for when recovering an account. I paid for membership though, about year's worth with MY CREDIT CARD. When I quit for a while, I forgot to cancel membership on my account. When I noticed it on my bank statements, I had trouble getting it cancelled because somebody hacked my account. I had to go through my bank (US bank) twice to cancel it from there. Anyway, I've been trying to recover Rogan_Spawn so I can play him again. But even with providing the credit card information used to pay for it's membership, Jagex has not helped me AT ALL. In fact, they straight up told me to go away:

"Having investigated the account, I can confirm that you are not the creator, so I ask that you please stop attempting to recover it. "

This is so ridiculous. I have been playing on Rogan_Spawn for YEARS and I DID create him. He was the first one I ever made. I know it's hard to prove that I did but for christ's sake I'm giving them all I can and they don't even want to try?? I am very very disappointed. The automation system they use is TOTALLY flawed. Person to person account recovery and manual account history research is of very low importance to them.

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Complaint author: loopandpull

Offender: JAGeX

Country: USA
State: All USA

Category: Games & Gaming process

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