mcafee total protection - Complaints / Reviews / Scam Reports
Non-performance

My Windows 7 machine was recently infected with the "ZeroAccess" trojan. I have McAfee Total Protection installed on my machine. I have put up with Total Protection's pigginess (CPU hog which slows my machine) during scanning for several years in the hope it was protecting me from all of the nasty viruses, trojan and spyware we live with in today's environment of jerks and criminals on the internet. Well, the simple fact is McAfee Total Protection FAILED. It did not stop the infection. It did not perform the task I paid for. It is not worth the money and even more it did not do what it promised, exposing me to a rather insidious trojan. I have had McAfee on my machine for several years and it rarely finds anything. I am very cautious and do not go to web sites that usually cause problems. This time, when I needed McAfee, it FAILED miserably. I only got rid of the trojan by wiping my hard drive and reinstalling everything from backup which I can and did do myself. (Notice I am the type of user who is constantly backing my data.) When I called McAfee they didn't flinch about their software being incapable of dealing with "ZeroAccess". The person on the phone (after a 30 minute wait time) was obviously not qualified to do anything other than try to get me to contract through McAfee for an outside consultant to wipe my hard drive for a considerable extra fee.