Complaint information
  • Author: Mello44
  • Date: 11.14.2012
  • 0
 (Votes #: 0)

JCPenny - Complaints / Reviews / Scam Reports
mattress warranty

This is a Complaint / Review about JCPenny.

In April of 2011 I bought a mattress set online for a reasonable price, service was good everything was delivered on time no problems.In September of of 2012 the mattress broke (a internal spring is sticking out of the corner)After they sent a tech out to confirm the mattress was broken, I never heard anything and had to begin chasing down people in order to get answers.Due to the downturn I was forced to file a BK.Now because of this they will not warranty this item that has a ten year warranty on it.I have been round and round with this company on to now hear that it's under corporate review which is what i have been hearing for the last month.This COMPANY prides itself on their customer service and refunding the customer at any expense unless it's a mattress set!!!(by the way I was told in the beginning of all this mess that i would have to purchase a new set in order to receive a refund on this set) NEVER will i purchase anything from this co again!!!

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Complaint author: Mello44

Offender: JCPenny

Country: USA
State: California
City: citrus he

Category: Furniture & Equipment

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