Complaint information
  • Author: amyrbake
  • Date: 10.28.2013
  • 0
 (Votes #: 0)
10.28.2013 - Complaints / Reviews / Scam Reports
InMod - horrible customer service and twice the delivery time promise - still no chair! - womb chair and ottoman

This is a Complaint / Review about

I ordered a womb chair and ottoman in August. I just received another email saying the delivery is delayed, yet again. I was told it would be 8 to 10 weeks for delivery - if the chair actually arrives when you are now saying it will (big question) - it will be twice as long as promised.

When i spoke to your customer service line, i was told this in't uncommon and there is nothing you can do. If you know this is not uncommon, it would be nice to give customers a heads up BEFORE they order so they can make an informed decision. I ordered this chair and ottoman for a new baby's room - the baby will arrive weeks before they chair does!! That's a sad statement that I can carry a baby to term faster than you can deliver a chair.

I would like (1) a discount on the chair and ottoman, (2) a delivery date range (instead of sometime in 2013), and (3) a phone call to provide delivery information instead of another blanket email with incorrect information. I can be reached at 646-373-3873.

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Complaint author: amyrbake


Country: USA
State: All USA

Category: Furniture & Equipment

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