Complaint information
  • Author: JoanJ
  • Date: 09.28.2013
  • 0
 (Votes #: 0)
09.28.2013

Rugstudio.com - Complaints / Reviews / Scam Reports
Terrible Carpet, Even Worse Customer Service

This is a Complaint / Review about Rugstudio.com.


I bought a carpet from Rugstudio.com 's clearance sale. It looked NOTHING like the online photo (which I now realize was severely airbrushed). I called customer service who were incredibly rude to me and refused to pay the return shipping. When I asked to speak to an owner or manager, I was told they were busy and not available. It cost me over $50 to return a mis-advertised/mis-represented rug, and then they took over a month to refund my purchase price. AWFUL, AWFUL, AWFUL. I don't understand how a business that treats its customers so poorly can stay in business. Beware if you do business with them.


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Complaint author: JoanJ

Offender: Rugstudio.com

Country: USA
State: All USA

Category: Furniture & Equipment

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