Complaint information
  • Author: gonzo135
  • Date: 11.19.2011
  • 0
 (Votes #: 0)

Futon Planet - Complaints / Reviews / Scam Reports
not as advertised

This is a Complaint / Review about Futon Planet.

Even though Futon Planet says twice on their homepage that they deliver to your home ("to your doorstep"), it's not true if a queen-sized futon is ordered. When my son, daughter-in-law and I each called about delivery, we were told that the shipping for queen-size futons is only to curbside. Since my son lives on a hill, will be working during the day of delivery, has a wife who two weeks ago had a baby, and has a mother with a bad back, that is not helpful! Supposedly after the queen-size is purchased, then "the small print" tells the buyer that the delivery is different from that on the homepage. Fed Ex is delivering tomorrow, so we'll see what happens. I don't understand why, if the futon is shipping on a freightliner why it can't be transferred to another vehicle to be delivered "to the doorstep" as advertized. I consider this company misleading and uncaring when the issue was brought to their attention. They have washed their hands of the problems they have created. I just hope all the parts are there when we do get it (see other reviews).

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Complaint author: gonzo135

Offender: Futon Planet

Country: USA
State: All USA

Category: Furniture & Equipment

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