Complaint information
  • Author: floridaresident
  • Date: 11.18.2011
  • 0
 (Votes #: 0)

Cymax Furniture Stores - Complaints / Reviews / Scam Reports
Paid, not received, no shipping information

This is a Complaint / Review about Cymax Furniture Stores.

On November 4th, I placed an on-line order for a bed from the Cymax Furniture Stores. I was told to expect delivery 8 days from the date of the order and I was given information to track the shipment on-line. My credit card was billed on November 7th, today is the 20th and I still have not received the bed and cannot seem to get information from the company as to when it will ship or when I can expect it to arrive. I've called their customer service line numerous times and get an automatic voice recording saying their representatives are busy and someone will be with me shortly ... it has taken over an hour each time to finally get a human to answer the phone! I finally got a person who told me to wait two or three days and call back! So, on November 15th I called again and after being on hold for another 45 minutes to an hour I got a person who pulled up my order on the computer and told me there had been a mix up, not only with my order but with all orders and that it was the manufacturers fault. She said it would ship either today or tomorrow (the 15th or 16th) and that I would be able to log on to Cymax website and get tracking information ... well, guess what? The website still says the exact same thing it's said from day one: Order Status In Process, No shipping information available, try back in 3-2 days (not 2-3 days but 3-2 days!) I'm beginning to wonder if this is a Scam Company? I sent them an e-mail and said I expected a reply ... well, I got a reply saying they saw I had already spoken to someone on the phone regarding my order and to have a nice day! And, they didn't even sign their name!! I've ordered on-line many times over the past 20 years but this is the worst customer service I've ever experienced and I will never order from them again. I've found out that if I cancel the order they will charge a re-stocking fee as well as shipping charges! I say: BUYER BEWARE ... do your homework and read reviews before ordering from Cymax Furniture Stores! I'm not sure what recourse I have to remedy the situation but I'm going to call again tomorrow to see if I can get someone to answer the phone and tell me why they are so unscrupulous!

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Complaint author: floridaresident

Offender: Cymax Furniture Stores

Country: USA
State: Florida

Category: Furniture & Equipment

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