Complaint information
  • Author: cynd1231
  • Date: 11.13.2012
  • 0
 (Votes #: 0)
11.13.2012

Pizza Hut - Complaints / Reviews / Scam Reports
Overcharge

This is a Complaint / Review about Pizza Hut.


On 10/13/2012 I placed an order via the website, total cost $45.50. Upon delivery I added a $5 tip for a total of $50.50 and signed the receipt for the credit/debit card. I monitored my account for the transaction to process to my account and discovered I was charged $95.50! As soon as I discovered the overcharge I contacted Pizza Hut and filed a complaint. I received a response on 10/26 with an apology for the "overcharge error" and was advised by the Regional General Manager that the overcharge would be refunded to me "ASAP". It has now been three weeks and I still haven't seen the refund process back to my account. I FIND THIS TO BE TOTALLY UNACCEPTABLE ON THE PART OF PIZZA HUT, first to overcharge my card and then to take so long to resolve this matter. My next correspondence will be to the Better Business Bureau and the Office of the Attorney General of South Dakota because as far as I'm concerned this constitutes fraud and theft. I have contacted Pizza Hut subsequent to their 10/26 communication to me but have had no further response from them. They have lost my business.


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Complaint author: cynd1231

Offender: Pizza Hut

Country: USA
State: South Dakota
City: Sturgis

Category: Foodstuff

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