Complaint information
  • Author: Jodi Brust
  • Date: 11.10.2007
  • 0
 (Votes #: 0)

WienerSchnitzel - Complaints / Reviews / Scam Reports
Poor Service, Rude and Incompetent Management, Tiny Serving Size

This is a Complaint / Review about WienerSchnitzel.

We went to Wienerschnitzel on Arden Way in Sacramento Ca. Today for lunch. When we got there 1 family was inside and two cars were in the drivethrough. The family that was inside had already placed their order as we walked through the door. I stood waiting in line and it took over 5 minutes before the "Team Manager" came to take my order. When he came up to the counter i was in the middle of a sentence with the family that had been there before us, rather than waiting for me to finish my sentence he said what can i get you in a petulant tone. I finished my sentence which took less than 10 seconds then turned to him to place my order. At that point the "Team Manager" said yeah, whatever and walked away. About 3 minutes later he walked back over and finally took my order. I ordered jalapeno poppers and asked if that came with ranch dressing to which he replied that every order comes with ranch. Over the next ten minutes he managed to take the orders of my 2 companions. (It's important to note that in this time frame only 1 additional car came through the drive through and one additional customer came through the door) He managed to take all three of our orders without once making eye contact. Our bags were placed on a back counter without the benefit of heat lights while they waited for additional items to be prepared which over the ten minutes or so the food sat there ensured that the food was cold when we got it. After finally recieving our order i checked to ensure that my entire order was present and was surprised to notice the small amount of Ranch Dressing that I had recieved. In a 1 1/2 ounce container they had filled less than a 1/4 full was my dressing. I kindly asked for more Ranch at which point I was informed it would be $0.32 cents. I paid my additional money and recieved another container which was less than 1/4 full and was fairly upset. My companions also were stunned. One of my companions opened her Chili Cheese Fries and you could not see any chili on the fries whatsoever. There was a slight reddish tint in the middle of the pile of fries. She requested that they put a little Chili on her Chili Cheese Fries and was informed that that would also be an additional charge as they had already put chili on it. Apparently they put 2 oz on the chili. (I have ordered the chili cheese fries in the past and have always been able to see the chili on the fries) So she paid the additional fee and got more chili. I should note here that they did give her a fair amount of chili at this point.

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Complaint author: Jodi Brust

Offender: WienerSchnitzel

Country: USA
State: All USA

Category: Foodstuff

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