Complaint information
  • Author: sonicusedtorock
  • Date: 05.31.2010
  • 0
 (Votes #: 0)
05.31.2010

Sonic Drive In - Complaints / Reviews / Scam Reports
Horrible Service

This is a Complaint / Review about Sonic Drive In.


I went to my local Sonic here in Mocksville, NC today. It used to be a hell of a good restuarant, with great service and a good manager. On several occasions he came out and sat with me and my children on the patio area and chatted with us while we ate. He even came out and gave my kids some free ice cream cones one day for being regular customers.

I have been back several times since he left, all with horrid results. I understand a new manager has to take time to get new people in and trained up, etc etc...but this is rediculous. I don't see how they get by a health inspection.

Every time I pull up, the trash cans are overflowing, there is some kind of residue on the menus, and spiderwebs on all of the menus. The dumpster area is always wide open and you can smell the stench of rotten food from your car. The new manager has apparently fired all of the previous staff because I now see no familier faces. Instead of my usual polite and friendly server, I am met either with a clearly drugged up homosexual male on skates, or a girl that looks like she just got done doing something naughty in the bathroom.

Every time I order, it takes almost 20 minutes to get my order. I remember on one occasion the previous manager had my order done and at my vehicle BEFORE they got done talking to me. I didn't even know I was done ordering by the time it was there. Now, I order ONE drink. ONE. And it takes 20 minutes. Rediculous.

But back to todays event. I pull up and notice 3 employees sitting behind the building. At first I thought they were taking a smoke break. Then I smelled it. Like a fog, the dense smell of marijuana rolled into my window. I ignored this, as I honestly didn't know what to do about the situation and pulled into a parking spot near the front of the building. We now eat in our car, as the tables on the patio are always covered in gum, ketchup, etc.

I press the button to order my food, and I get no response. Figuring the button is broken, I move to a different stall. Trying again, and once again no response. At this point I get out of my car and go inside the front doors. There is nobody there. NOBODY. I say "Excuse me!" several times, with no response. Finally I got aggravated and left. As I pulled out, I saw the same three employees, one of which was wearing an embroidered shirt (I can only assume she is the new manager) finishing up their "smoke" break. One of them was talking to someone parked near the back of the building, so I am assuming they are selling what they are smoking.

Needless to say, I WILL NOT be back to this restuarant. EVER. And I hope this complaint makes it to every other person in my county. And if the old manager ever reads this, I want him to know I appreciate his hard work and great customer service. Any business would be lucky to have him.


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Complaint author: sonicusedtorock

Offender: Sonic Drive In

Country: USA
State: North Carolina
City: Mocksville
Site: sonicdrivein.com

Category: Foodstuff

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