Complaint information
  • Author: upset
  • Date: 01.20.2009
  • 0
 (Votes #: 0)

bad service

This is a Complaint / Review about IHOP.

Monday night my man was taking me out to one of my favorite restrantants that I haven't been to in awhile. When we got there we waited less than 5 minutes before we were seated. But we had a waitress that had only been there for 5 days and was working on the sales floor alone with 3 or 4 other servers. But theres where all the problems began. After we ordered our food, there were 6 other groups of families that came in 15 to 20 minutes behind us and it took awhile before there orders were taken, plus not to meantion that we did not get our food till 50 minutes after we sat down. The other groups of families that came behind us were in and out within 30minutes. Still no waitress and no food. We were ready to get up and leave when our food finally came. We had to ask for ketcup, and the syrup. The waitress came back once to get our plates and never offered desserts, and my man had ordered the all you can eat pancakes, never did the waitress asked if he wanted another order. The service was absoutely terrible and after waiting for our food for so long I didn't wait to be there anymore. There was obivously not enough people well staffed over there and especially some of them didn't even know what they were doing. And if you have someone that is new serving at your restantant, don't you think they should be properly trained before they start serving on the floor? Not 5 days and have not a clue what they are doing. I never been more piss off until that night. It will be awhile before I ever think about stepping into that restrantant again.

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Complaint author: upset

Offender: IHOP

Country: USA
State: Texas
City: Fort Worth

Category: Foodstuff

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