Complaint information
  • Author: Melanie
  • Date: 02.17.2008
  • 0
 (Votes #: 0)

Embarq - Complaints / Reviews / Scam Reports
Unethical Billing Procedures

This is a Complaint / Review about Embarq.

I have recently had a terrible experience with Embarq. I tried to make my usual payment of 35.00 on my local service and they refused, saying I now owe them 95.00 dollars because they decided to split my bill on a past due amount. I had already made a payment arrangement earlier to settle this account. To make this worse, they said, "well you broke your arrangement". I do not honestly recall this, and I contacted another Embarq agent who proceeded to tell me that "no, there's an error here-- you're fine. Just make your regular 35.00 dollar payment". So I did, and I have continued to do so the past 3 months without any phone service termination.

Now they decide that they are going to "put their foot down" and force 95.00 dollars out of me ANYWAY. I will likely lose my service tonight or tomorrow and I am looking for alternate services in my area as I have HAD IT with Embarq. I live in a rural area so unfortunately these big phone companies have a monopoly on the little folks down here.

To make it worse-- I am a disabled single mother and the only care provider for my parents-- my father is terminally ill with lung cancer and my mother can barely walk.

I am trying to get a note from my physician so that they cannot terminate my service because of medical necessity but have not felt it important thus far as I thought I was just fine.

Now I am behind on my long-distance, however I have begun getting harrassing calls from West Asset Management. I am trying to get a better understanding of why I have such a horrendous long distance phone bill but cannot get any cooperation on receiving a print out.

Thank You for reading of this Complaint / Review. For viewing of other complaints, reviews or scam reports about Embarq, press here.
Complaint author: Melanie

Offender: Embarq

Country: USA
State: Kansas
City: Overland Park
Address: 5454 W. 110th Street
Phone: 8887238010

Category: Electronics and household app.

Dear visitor, you have entered to site as unregistered user.
We recommend you to Register or Login to website under your name.

Members of Guest cannot leave comments.

USACONSUMERCOMPLAINTS.COM - United States Consumer Complaints, Reviews, Reports, Feedbacks and Claims. Board of Shame. Black list.

Every consumer of goods and services can leave on the site USACONSUMERCOMPLAINTS.COM a complaint, review, report, a claim or negative feedback on the person, firm, company, shop, service or web-based project, whose actions left this consumer dissatisfied.