Complaint information
  • Author: Melanie
  • Date: 02.17.2008
  • 0
 (Votes #: 0)
02.17.2008

Embarq - Complaints / Reviews / Scam Reports
Unethical Billing Procedures

This is a Complaint / Review about Embarq.


I have recently had a terrible experience with Embarq. I tried to make my usual payment of 35.00 on my local service and they refused, saying I now owe them 95.00 dollars because they decided to split my bill on a past due amount. I had already made a payment arrangement earlier to settle this account. To make this worse, they said, "well you broke your arrangement". I do not honestly recall this, and I contacted another Embarq agent who proceeded to tell me that "no, there's an error here-- you're fine. Just make your regular 35.00 dollar payment". So I did, and I have continued to do so the past 3 months without any phone service termination.

Now they decide that they are going to "put their foot down" and force 95.00 dollars out of me ANYWAY. I will likely lose my service tonight or tomorrow and I am looking for alternate services in my area as I have HAD IT with Embarq. I live in a rural area so unfortunately these big phone companies have a monopoly on the little folks down here.

To make it worse-- I am a disabled single mother and the only care provider for my parents-- my father is terminally ill with lung cancer and my mother can barely walk.

I am trying to get a note from my physician so that they cannot terminate my service because of medical necessity but have not felt it important thus far as I thought I was just fine.

Now I am behind on my long-distance, however I have begun getting harrassing calls from West Asset Management. I am trying to get a better understanding of why I have such a horrendous long distance phone bill but cannot get any cooperation on receiving a print out.


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Complaint author: Melanie

Offender: Embarq

Country: USA
State: Kansas
City: Overland Park
Address: 5454 W. 110th Street
Phone: 8887238010

Category: Electronics and household app.

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