Complaint information
  • Author: Sue F.
  • Date: 11.14.2012
  • 0
 (Votes #: 0)
11.14.2012

A&E Factory Service - Complaints / Reviews / Scam Reports
Poor Customer Rapport/Support

This is a Complaint / Review about A&E Factory Service.


Arrrgh...where do I begin? My GE Profile refrigerator has been troublesome from the start. It's five years old. It has caused me an insurance claim due to water damage and has broken down four times in five years. A&E has been called out the last two times. The first time I had to wait four and five days for the appointment. I explained that the Refrig/Freezer was running very warm. I asked what I could do and they said let the freezer warm up and the problem would be temporarily fixed. This would save my food and they would come out in four days. This worked. The technician actually showed up during the AM window. I wasn't home and when he called I had to explain that I was scheduled for the PM window. He said he would come back. When he got here he could find nothing wrong. I explained what I did based on the technician's recommendation and he said there was nothing he could do because it was working fine. I tried to explain that it was TEMPORARILY working fine because a technician told me how to temporarily fix it so that my food would not spoil. He acted like I was not telling the truth, charged me the obligatory $130.00 and told me that I should keep a log and if it happened again I should call them. When I explained to the technician that it was frustrating not to have it fixed because they only come on one day of the week he basically told me that I was full of it he is out here every day.

Well? Gee. It happened again. I called to get an appointment. and was told it would be another five days BECAUSE THEY ONLY COME OUT ONE &%*#&^ DAY OF THE WEEK!!! I realize that you cannot get angry at the messenger so I politely asked to speak to a supervisor and sat listening to music for over 15 minutes before out of total frustration I hung up. I called back, thinking that I must have been forgotten, and politely asked to speak to a supervisor and sat listening to music for over 15 minutes before I hung up. Now I'm pissed. I put my food outside last night because it is colder outside than my refrigerator which is currently running at 54, the freezer running at 12 and filling with water. I am at a total loss on how to handle this issue.

A&E should take the word Service out of their company name because, in my opinion, they do NOT provide it.

If I was not forced to use them I would not. They do not deserve my business.


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Complaint author: Sue F.

Offender: A&E Factory Service

Country: USA
State: Washington

Category: Electronics and household app.

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