Complaint information
  • Author: Kate
  • Date: 09.5.2007
  • 0
 (Votes #: 0)
09.5.2007

GE Service / GE Dishwasher
Poor service

This is a Complaint / Review about GE Service / GE Dishwasher.


We have a 14 month old GE dishwasher with a GE 4 year service contract.

In late March the machine started to vibrate and get very loud when pumping water.

Service man came in May and said it sounded alright to him and he put insulation around the motor or the pump - not sure which.

In August we had the repairman out again. This time he said there was nothing he could do. It's just the way the pump gets. Never opened it up although he did run the machine.

I called to complain. That's when I found out Customer Service is Customer Disservice. No one interested in addressing the issue. They just want to send out the service man again. In fact they got kind of rude about it. You know, every time I would ask a question or make a comment, the GE rep would start to talk before I could complete a sentence. I think that is the way that cut you off and try to frustrate you.

Service man #2 calls a day or so later. He knows the problem. GE has a fix for it. Also told him that the night before water leaked from the door. It was coming from behind the insulation. He told me we would get the parts and that he would be there next week an FIX both problems. We would be satisfied.

He showed up and told us he had the wrong part. Also, the machine wasn't level and that was part of the problem, especially with the leak. He adjusted the machine, which somehow caused the door to bind and get gouged at the top. Now he is returning to replace that part. At the time he told us that he would be back the next Tuesday at the same time.

Today, GE's automated service announcement told us that service was scheduled for Tuesday morning, not afternoon as we were told by the service man. Called GE to get it straight. Five times I went through the system only to be told there was a 15 minute wait. Then I would promptly get cut off. Customer Service is Customer Disservice. Waited about and hour and called only to be told they were now closed. Customer Service is Customer Disservice.

So, now I just got on line and signed up for a day next week. He's coming to replace the door part and something else that was delivered to the house. I think there is little hope that this visit will resolve the initial or follow-on service problem since, apparently, GE doesn't really perform service. People come to your house and tell you the problem (You know, GE makes a big deal about how quiet the machine is, and it was for about 10 months. After that, apparently GE doesn't care if the machine can continue to perform as advertised) can't be fixed or doesn't need fixed. ( I had this problem with GE once before on a different appliance, but as you can see, I didn't learn my lesson. I assure you, I have learned it now.)

I guess what gets me is that GE is famed Lean Six Sigma company. They help others figure out how to work more efficiently. That strikes me as rather odd. I hope they give that "service" away. Only thing is, if they do give it away, I know who is paying for it.

I guess the bottom line is, fix the machine. Don't make me be home 5 different days waiting for you. Just get it done and leave.


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Complaint author: Kate

Offender: GE Service / GE Dishwasher

Country: USA
State: All USA

Category: Electronics and household app.

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