Complaint information
  • Author: VickyB
  • Date: 11.15.2011
  • 0
 (Votes #: 0)

Summit Beverage Cooler & Wine Cooler - Complaints / Reviews / Scam Reports
Poor Service & Poor Delivery

This is a Complaint / Review about Summit Beverage Cooler & Wine Cooler.

Home Everthing prominently advertises free shipping on their website. I placed an order on-line for a beverage refrigerator and a beverage wine cooler on 10/19. I promptly received a confirmation email from Joe S., who introduced himself as my 'customer care representative'. I emailed Joe and asked when my order would be delivered. He responded that it would be 3 or 4 weeks before it was delivered. I responded that I felt I had been misled because no where on their website did it state it would take so long. Joe responded that he now works in sales and I need to contact Customer Service. I responded, "So much for 'customer care'" and he responded that he couldn't help it if he was no longer in that department. I waited 2 weeksorder and sent an email to Customer Service to find out the status of my order. I rec'd a response that my order was scheduled to ship on 11/14. On 11/15, I sent an email to Customer Service to inquire about the status of my order. I received a response that my order was on back order with no estimated delivery soi they were cancelling my order. I requested confirmation that my credit card had not been charged. I received an email telling me my credit card had been credited. I waited 4 weeks to find out that my order was being cancelled. I am not happy and I will NEVER do business with this Company again!

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Complaint author: VickyB

Offender: Summit Beverage Cooler & Wine Cooler

Country: USA
State: Texas
City: Dallas

Category: Electronics and household app.

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