Complaint information
  • Author: Rebecca
  • Date: 02.17.2008
  • 0
 (Votes #: 0)

Sears / Kenmore - Complaints / Reviews / Scam Reports
Terrible quality products!

This is a Complaint / Review about Sears / Kenmore.

Our Kenmore Elite washer was giving an H/F error message. This apparently relates to water flow. We have a service contract with Sears and called. The earliest appointment was 8 days later. On the eve of the appointment, a package arrived containing a new computer board (who knows?). The repair man came out, put in the new board, said it's now working, and left. I proceeded to put in a load of wash and within two minutes got an H/F error. Again. I called Sears, and then realized that I had the repair man's cell phone number on my caller ID. I spent the next few hours calling every few minutes but although he said he would come back, he never did. By evening Sears told me to call Customer Relations the next morning. So I did. They said "someone will be out between 1 and 5 today." My husband scrambled his schedule to get home and no surprise, they never showed! When I called back at 4:45 to find out why they claimed that we should never have been told that anyone would come today - in fact the next available appointment is a week away!

I told them that as far as I'm concerned, their product is garbage and they provide service to match.

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Complaint author: Rebecca

Offender: Sears / Kenmore

Country: USA
State: New York
City: New York

Category: Electronics and household app.

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