Complaint information
  • 0
 (Votes #: 0)
04.22.2008

Radio Shack
Their service center destroyed my turntable

This is a Complaint / Review about Radio Shack.


On March 6, 2008, I took my Lafayette professional grade turntable to the Radio Shack store in Casa Grande, AZ, and paid a $20 deposit. I later received a phone call from the service center in Murray, Utah, and was informed the phono cartridge replacement would be about $51, in addition to the deposit.

Some time later, I got a call from the store in Casa Grande that my turntable was back. I went in to pick it up and almost had a heart attack. My $200 to $300 turntable was a jigsaw puzzle. The plastic dust cover was broken, the counterweight had been removed from the tone arm, the turntable itself was off of the base, and the tone arm was under the turntable.

The manager of the store told me how he had packed the turntable for transport to the shop and it was reasonable. The manager of the shop claimed the unit had arrived damaged. Not from the way it was packed, it wasn't. The manager of the store was fantastic, he did everything he could to try to get the unit to work, but it would not play a record.

It was sent back to Murray, UT, and here it is, April 21, and still no word from the shop. All the turntable needed was a phono cartridge, and I trusted Radio Shack, as there is no other electronics service shops in our county. A phono cartridge and a foot. They said they could not find a foot, but I said that is no biggie, I have a few ways I can go on that. How hard is it to install a phono cartridge? Is it necessary to tear a machine to pieces to replaces a cartridge? I think not.


Thank You for reading of this Complaint / Review. For viewing of other complaints, reviews or scam reports about Radio Shack, press here.
Complaint author: Jackson

Offender: Radio Shack

Country: USA
State: All USA
Site: www.radioshack.com

Category: Electronics and household app.

Dear visitor, you have entered to site as unregistered user.
We recommend you to Register or Login to website under your name.

Information
Members of Guest cannot leave comments.

USACONSUMERCOMPLAINTS.COM - United States Consumer Complaints, Reviews, Reports, Feedbacks and Claims. Board of Shame. Black list.

Every consumer of goods and services can leave on the site USACONSUMERCOMPLAINTS.COM a complaint, review, report, a claim or negative feedback on the person, firm, company, shop, service or web-based project, whose actions left this consumer dissatisfied.

^