Complaint information
  • Author: DM
  • Date: 09.30.2008
  • 0
 (Votes #: 0)
09.30.2008

HomeCenter.com
Order

This is a Complaint / Review about HomeCenter.com.


WARNING - DO NOT ORDER ANYTHING FROM HOMECENTER.COM!!!

If you do, you will be very, very sorry.

I am posting my warnings on every consumer website that I can find.

My story: ordered water filters AP110 - in picture show 2 in package. Get order quickly, but not what I ordered. Took a week to get return RGA number. I was told that I had to reorder the item or the return would be charged 20% restocking fee.

REMEMBER THIS WAS THEIR MISTAKE - THEY SENT ME THE WRONG ITEM!!!

But I had to order again. So, OK, I ordered a second time at $100 again. Their picture of the item is 2 in a package. So I ordered 8 packages - 16 filters.

I get my order 2 days later, they sent me 8 not 16 filters. I call them again.

(By the way, you will be on hold for at least 30 minutes each time you call, and forget about email - they do not respond).

I finally get someone to answer the phone. The guy says, the description says 1 filter not 2. I tell him look at the picture above your description. He doesn't want to hear it.

BUT HERE'S THE BEST PART : the next day, I look on their website and guess what - they have changed the picture to show 1 filter and not the 2 pack!!!

I give up with HOMECENTER.COM. So far, I am out $200 because still no refund from the order that was their mistake. I have learned my lesson: to always check the consumer websites before ordering anything!

STAY AWAY - HOMECENTER.COM WILL CHEAT YOU !!!


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Complaint author: DM

Offender: HomeCenter.com

Country: USA
State: New Jersey

Category: Electronics and household app.

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