Complaint information
  • Author: km518
  • Date: 07.5.2018
  • 0
 (Votes #: 0)


This is a Complaint / Review about Samsung.

Bought a Samsung top loading washer, Model # WA52J8700AW online from Home Depot,
delivered 1/2/16. Washer stopped working (electronics) but was under recall, so Samsung sent a
repair person who repaired the machine in February 2017. The service representative told that
due to the recall, our warranty was extended for a year. On 11/05/17 I again called Samsung as
the washer "died" (electronics stopped working). The "control board" died. Spoke to a rep whose
name sounded like "Banjo" He said I would get a full refund. On 12/5 we faxed information:
Home#, Cell #, Transaction Number: 511 967 2645 along with on-line receipt (which I had
already sent to Samsung less than a year prior for them to send the repair person). I have
followed up with phone calls. Samsung stated they sent an e-mail to my husband's account
which he never received. I asked them to resend it to me and they failed to comply. Initially I was
told the the "review would take a few weeks" which then turned into several steps ... I never was
asked for anything but the the receipt. I never received an e-mail as they stated. We did buy
another machine as we need clean clothes. We have been treated very poor by Samsung. Can you
The washing machine was delivered to us at our current address and the repair man fixed the

Thank You for reading of this Complaint / Review. For viewing of other complaints, reviews or scam reports about Samsung, press here.
Complaint author: km518

Offender: Samsung

Country: USA
State: All USA

Category: Electronics and household app.

Dear visitor, you have entered to site as unregistered user.
We recommend you to Register or Login to website under your name.

Members of Guest cannot leave comments.

USACONSUMERCOMPLAINTS.COM - United States Consumer Complaints, Reviews, Reports, Feedbacks and Claims. Board of Shame. Black list.

Every consumer of goods and services can leave on the site USACONSUMERCOMPLAINTS.COM a complaint, review, report, a claim or negative feedback on the person, firm, company, shop, service or web-based project, whose actions left this consumer dissatisfied.