Complaint information
  • Author: BAB61
  • Date: 05.15.2018
  • 0
 (Votes #: 0)
05.15.2018

Joseph Jonas
Wowdealzshop.com

This is a Complaint / Review about Joseph Jonas.


WOWDEALZSHOP.COM - EXTREMELY DISHONEST AND VERY POOR CUSTOMER SERVICE

On 05/02/2018, I ordered a pair of Bose True In-the-Ear IE2 headphones from WowDealzShop.com through MassGenie.com. The Bose True In-the-Ear come in three different models, i.e., IE2, MIE2, and MIE2i. The difference between the three sets of headphones is that the MIE2 and MIE2i have an in-line microphone and volume rocker switch. Since I am very old-school with all of my music, i.e., all CDs since 1983, being on a 7th generation iPod, there was no reason for me to order or use the Bose MIE2 or MIE2i headphone models. Therefore, I ordered the Bose True In-the-Ear IE2 headphones. The sales receipt from MassGenie.com clearly shows that I ordered the Bose True In-the-Ear IE2 headphones.

On 05/04/2018, I received a pair of Bose True In-the-Ear MIE2 headphones from WowDealzShop.com and not the Bose True In-the-Ear IE2 headphones as I had ordered from WowDealzShop.com through MassGenie.com. I contacted Mr. Joseph Jonas, the owner of WowDealzShop.com regarding this issue. I sent a copy of the receipt from MassGenie.com clearly showing that I had purchased the Bose True In-the-Ear IE2 headphones and a photograph of the incorrectly sent product, i.e., Bose True In-the-Ear MIE2 headphones. I requested a refund for the incorrectly sent headphones. Since the wrong product was sent to me, I also requested that prepaid return postage be provided. Mr. Joseph Jonas, the owner of WowDealzShop.com, refused to provide prepaid return postage for an item that his company had incorrectly sent to me.

Despite providing a receipt of the purchased Bose True In-the-Ear IE2 headphones, Mr. Joseph Jonas, the owner of WowDealzShop.com, stated that their inventory showed that I ordered the Bose True In-the-Ear MIE2 headphones. Mr. Joseph Jonas informed me that he would have his IT person look into the “possible error” in the order, i.e., actually ordering the Bose True In-the-Ear IE2 headphones from MassGenie.com while WowDealzShop.com stated that I ordered the Bose True In-the-Ear MIE2 headphones. He was rather curt and rude in his response regarding my request for prepaid return postage. He continued to refuse to provide prepaid return postage for the incorrectly sent headphones. He refused to respond to any of my further emails regarding the situation.

I strongly recommend that everyone refuse to order any item or do any business with Mr. Joseph Jonas of WowDealzShop.com, whether it be directly through their website or through another website such as MassGenie.com. Despite providing the original sales receipt on the date that I purchased Bose True In-the-Ear IE2 headphones, Mr. Joseph refused to accept any responsibility for the error committed on the part of his company. He was also very rude in his only response to my email requesting prepaid return postage. Following my initial email to him, he refused to answer any type of correspondence such as emails from me. With Mr. Joseph Jonas of WowDealzShop.com, the adage “Buyer Beware” is absolutely correct.


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Complaint author: BAB61

Offender: Joseph Jonas

Country: USA
State: All USA
City: Boca Raton
Address: 1350 N Dixie Hwy
ZIP code: 33432
Site: http://www.wowdealzshop.com

Category: Electronics and household app.

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Jennyemi

06.21.18, 07:21 PM

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  • Group: Users
  • Phone: 87785517217
  • Skype: JennyemiYE
  • Registration: 06.17.2018
  • Complaints: 0
  • Comments: 1
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