Complaint information
  • Author: daveandalex
  • Date: 12.28.2013
  • 0
 (Votes #: 0)

Electrolux - Complaints / Reviews / Scam Reports
Do not buy the Electrolux EL800 hand vac - Electrolux EL800

This is a Complaint / Review about Electrolux.

I called Electrolux head office last week and also their customer support to enquire about purchasing some replacement batteries for my rechargeable Electrolux EL800 hand vacuum cleaner. The vacuum cleaner parts and motor are all operational, nothing special is required - all I need is to replace the batteries which are no longer recharging properly.

The response that I received from both Electrolux's head office and their customer support office is that "Electrolux does not make available for purchase any replacement batteries for this unit". My only choice, as explained to me by the customer support representative, "is to throw out the whole vacuum cleaner and buy an entirely new one" - this because I simply need a change of batteries.(!?!?)

Shame on you Electrolux. Is this your business model? I've only had the vacuum cleaner for a year and half and now you want to sell me another one rather than make this simple part available? We are all just supposed to create more landfill out of perfectly good mechanical and plastic parts so that you can earn the profit on a new sale?? Disgusting.

I am instead going to be buying a competitor's model which makes replacement batteries available. Vive la competition!

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Complaint author: daveandalex

Offender: Electrolux

Country: USA
State: All USA

Category: Electronics and household app.

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