Complaint information
  • Author: Jamesseow
  • Date: 11.28.2013
  • 0
 (Votes #: 0)
11.28.2013

Samsung - Complaints / Reviews / Scam Reports
Good product but lack of Genius Ba

This is a Complaint / Review about Samsung.


I am a new user to Android migrated from ios 7. I am now using Galaxy Note from previously iPhone 4S. I was hardcore apple fan since first iPhone until ios 7 which I find ios totally lost its magic with little features. So I decided to try out note 3.

After using for a day, I find it extremely useful and have so many features that was not even available in ios. The question is now why market still thinks Apple is the best and despite huge marketing spending on ads, why Samsung still cannot beat Apple sales?

The way I look at it is many people still do not understand the features or benefit Android can provide due to lack of customer support team like Genius Bar adopted by Apple.

When I bought my note 3 from Samsung store, the store staff does not really know about the product or explain what are the features of the phone unlike Apple staffs. I think this is the biggest weakness that make people hesitate to migrate to Samsung.

Samsung have this app called Smartswitch from they homepage to help people migrate from ios to transfer their backup from iTunes see lesson to their samsung devices but how consumers aware of this app? Samsung should make this their key point in their marketing campaign rather than rely on their store staffs who is extremely weak in the customer educating effort.


Thank You for reading of this Complaint / Review. For viewing of other complaints, reviews or scam reports about Samsung, press here.
Complaint author: Jamesseow

Offender: Samsung

Country: USA
State: All USA

Category: Electronics and household app.

Dear visitor, you have entered to site as unregistered user.
We recommend you to Register or Login to website under your name.

Information
Members of Guest cannot leave comments.

USACONSUMERCOMPLAINTS.COM - United States Consumer Complaints, Reviews, Reports, Feedbacks and Claims. Board of Shame. Black list.

Every consumer of goods and services can leave on the site USACONSUMERCOMPLAINTS.COM a complaint, review, report, a claim or negative feedback on the person, firm, company, shop, service or web-based project, whose actions left this consumer dissatisfied.

^