Complaint information
  • Author: An
  • Date: 01.16.2013
  • 0
 (Votes #: 0)
01.16.2013

Light in the box - Complaints / Reviews / Scam Reports
Electronic pool Selling Used, Damaged, Inferior Goods Futian Shenzen

This is a Complaint / Review about Light in the box.


Light in the Box, L.T.B. or as they are known on Ebay, electronic pool. When I say they were charging me for 2 stereos instead of the 1 stereo I ordered I contacted them and they said they would cancel the order; but they didn't and pay pal deducted it all from my account. Stereo was suppose to be $269 plus $25 shipping. Ad said no other charges, everything is listed; then I was charged $75 for custom import charges. Then when I got them the units were trash. Cheap, GPS did not work right; would not keep time; amplifer was broken and back up camera caused the stereo to freeze up. I sent email after email and like everyone else on here, only got standard response (listed below) Never got anything else and can not get phone number to call them. From what I read here there is no use to try and send the item back since no one ever gets their refund. DO NOT BUY FROM THIS COMPANY!

Dear Customer,

Greetings and thanks for your letter.

This is auto reply mail, please do not reply to this email.

Our customer service team office hour is from 9:00 am to 18:00 pm Hong Kong time. If you have questions regarding order status and other after-sales support, we will try to answer your mail within 24 hours.

Thanks for your understanding and cooperation.

Yours Sincerely.

- electronic_pool DO NOT BUY FROM THIS COMPANY! I PURCHASED A DVD/STEREO GPS UNIT FOR $325.00, NOTICED THAT THE UNIT LOOKED USED WHEN I GOT IT (I SHOULD HAVE RETURNED IT AT THAT POINT AND GOT MY MONEY BACK), Internet


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Complaint author: An

Offender: Light in the box

Country: USA
State: All USA
Address: 7 floor block 2, Jianye 4th St Noglin Road
Phone: notknown
Site: myworld.ebay.com/electronic_pool/&_trksid=p3984.m1439.l2754

Category: Electronics and household app.

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