Complaint information
  • Author: Mingyu
  • Date: 08.26.2012
  • 0
 (Votes #: 0)

Chicago O'Hare Airport - Complaints / Reviews / Scam Reports
Operator of Pay Phone in Concourse H, Terminal 3 Pay phone charged on not connected call

This is a Complaint / Review about Chicago O'Hare Airport.

I'm a graduate candidate in University of Maryland. Weeks ago i payed a visit to one of my friends in University of Illinois, Champaign. Before i was about to get on board my flight, AA 810, from dock H12 in Concourse H, Terminal 3 on Aug 18, i noticed that my cellphone was missing. Plus my flight was delayed, I was too anxious at that time and my first thought was to use the public pay phone nearby to call my cell phone and see if it was left at my friend's.

Since i've heard about hiding extra charges on public phones before when i was back in China, i read EVERY single word printed on the stickers next to the phone, which says the charge will be $0.10 per minutes after it was connected. Then i used my credit card to make the call after finding NOTHING talks about the charge on UNCONNECTED calls.

I tried 5 times, none of them was connected. Later i was told that my friend was out for lunch at that time and didn't bring my cell phone with her. But yesterday when i was checking my credit card account, i was shocked. Thanks to these cunning people, for the first time i found that they will charge you $24.23 on EVERY SINGLE unconnected call. Thus i payed more than $120 that day on 5 unconnected calls. It's totally ridiculous!!!

I was not supposed to rip off the airport, but after hours of searching and scanning the webpages i found NO information of the operator of those public pay phones inside O'Hare Airport. So i have to rip off the airport together with this unknown phone operator, since surely there are some kind of contract between them and the airport website doesn't post any information about their public phone operator.

I don't want to spend too much time on this disgusting incident since i got a thesis need to work on. But i won't give up until i got my $121.15 charges refund and compensation on my time and energy it cost.

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Complaint author: Mingyu

Offender: Chicago O'Hare Airport

Country: USA
State: Illinois
City: Chicago
Address: O'Hare Airport
Phone: 7736863700

Category: Electronics and household app.

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