Complaint information
  • Author: Stolkisone
  • Date: 06.7.2012
  • 0
 (Votes #: 0)
06.7.2012 - Complaints / Reviews / Scam Reports
Fake emerald

This is a Complaint / Review about

My partner and I recently got engaged and like all brides-to -be I wanted the perfect engagement ring. My partner and I visited numerous shops but couldn't find a ring within our budget that we liked. One day I was surfing the net and came across Gems NY. I looked at their website and saw some beautiful emeralds and a 18k gold band set with 2 diamond that was perfect.

I have been stung by internet shopping in the past so I spent time reading as many reviews as I could find inculding those on Site Jabber. I could only find positive reivews. In the end we decided to go for it and ordered an Emerald Cut Emerald which according to GemsNY was from Colombia. We had this set in an 18K yellow gold setting with 2 diamonds with a total of 0.64Cts.

The first problem I had was that I didn't receive a confirmation email. I emailed their website at [email protected] but did not get any response. After a couple of days and a couple of emails I rang them (there's a 12 hour time difference between me and NY). I was told that the order had been recieved and it would be sent out on a certain date.

The ring was sent via FedEx, I tracked it all the way and got very excited when it arrived here in Perth, Australia. Suddenly the tracking status said there was a delay as Gems NY hadn't completed a Commercial Invoice stating the value and the description. After a day I rang FedEx and they explained that GemsNY hadnt completed all the paperwork needed by customs. Luckily I was able to email them the information they needed and once I'd paid the import tax it was delivered (I dread to think how long it would have taken if FedEx tried to speak to GemsNY).

When the ring arrived it was beautiful, the emerald was the perfect colour and the diamonds were larger than I was expecting. The gold setting wasn't perfect as it had obviously been moulded and around the diamond remain some little bits of metal that should have been tidyed up.

I had my doubts through the whole proces and we joked that perhaps it would be made of lead with plastic "stones". To put our minds at rest we sent it off to a certified Jewellery Valuer. A week later and $125 down I find out that my emerald is actually Synthetic! What a scam. I'm not sure how they can say the emerald is Colombian unless it was made in a Colombian Lab!

I have emailed GemsNY to ask for their comments on this matter, I requested that they respond within 24 hours but have not yet had a response. I'm not sure how to take this further yet but I can at least warn others that the gem you get may not be exactly as you expected. I really really hope that this is an isolated case and that all other customers actually receive the genuine artical. All I can say is that in my case I've been left very upset, disappointed and angry with GemsNY. I will await their response to see if I will be offered a refund and an explanation.

If anyone wants further information on my case please feel free to contact me.

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Complaint author: Stolkisone


Country: USA
State: All USA

Category: Dating

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