Complaint information
  • Author: Cansleep
  • Date: 06.22.2012
  • 0
 (Votes #: 0)
06.22.2012 - Complaints / Reviews / Scam Reports
They answer emails 24-48 hours after you send them, even though they claim to have 24/7 service

This is a Complaint / Review about

This company has horrible customer service. I ordered my wedding favors from them and after a mix-up with the address, I still hadn't received the favors two weeks after the wedding. I could excuse them and maybe take some of the blame on the address issue. But, I've emailed them multiple times asking for a ship date or tracking number with no relevant response. They answer emails 24-48 hours after you send them, even though they claim to have 24/7 service, and then don't answer the question you asked. They hide behind their legal disclaimer and don't have a phone number for support. Stay away from this company. As you can see, they've attacked the reviewer above me who had a very similar experience. Perhaps, if they spent less time trolling the web for negative references and spent more time on process and control, they would have a more happy customer base.

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Complaint author: Cansleep


Country: USA
State: All USA

Category: Dating

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